OneKaraoke

	How to Get Support
	OneKaraoke's technical support team is dedicated to providing responsive, effective support that helps our customers use the product effectively. Since many similar questions may have been asked and answered previously (e.g. installation, setup, etc), please read through the FAQ and Quickstart prior to contacting our support. If you problem is not answered there , you may get support via one of the following methods: Send your question to Fill out and submit the online form provided in the below section. For fastest service, please provide the following information when you contact technical support: Your email address as registered. If you are an existing customer, please provide the email address you used in receiving the license key; or if you are not a customer, please provide the code as displayed in OneKaraoke's main screen's top left corner (if accessible). The version info of the operating system you are using. This includes Windows version, language, service pack version, and DirectX® version. Also provide the CPU info, amount of RAM, size of hard disk. If you are getting error messages, have the exact error messages, and/or the commands which generated them. In order for us to improve the quality of our product, please use our Suggestion Form to post any product enhancements/suggestions that you have.

	Support Form
	Please complete and submit the form below for prompt support. For efficient service, please include the details as described in the above section where appropriate. Thank you. Name: Email: Comments:

	Frequently Asked Questions (FAQ)
	The FAQ is grouped into different topics as in below. Click on the folder icon to expand the topic list and click on question title to reveal the answer.
	General How soon will the downloaded program expire? Can I use Infrared or RF keyboard? Can I use programmable handheld remote with my IrDA infrared receiver? How is the software licensed? I prefer using kar files over CDG content, where can I obtain kar files from the Internet? The cost of upgrade? Any content come along with OneKaraoke, and can I buy it from you? What's the development progress in OneKaraoke? Setup Issues Can I hook up a TV to my computer for large screen display? Can I convert CDG materials to mpg format? Can I useOneKaraoke to play my own content saved on another directory or stored on CD/DVD? I have audio karaoke content in mid, mp3 and wma format, how can I play it along with lyrics? Using OneKaraoke How can I quit the program? The Esc key doesn't seem to close and there is no Exit button to click... When the program starts up I received an error prompt and cannot proceed to user interface. I just installed OneKaraoke and put many files in the correct folders. I found only 5 songs were displayed in Song List & Song Queue, and the up/down scrolling is not working. Whenever I play certain content I received an error. For my convenience, can I shutdown the PC from within OneKaraoke?

	Useful Links
	We constantly expand our list of useful links so be sure to check here often! Karaoke Boogie - large range of karaoke references in various file formats MIDI Karaoke.com - huge collection of karaoke resources in kar formats Click Here To Enter Karaoke Music Sites - many karaoke content links, mostly in mid, kar, mp3 formats Steve Harding's WebSite - hundreds of midi & karaoke files. All available to download individually, and in zip packs To have your link appears here, please contact us.